In this digital era contact centres are experiencing a tremendous surge in demand, as organisations strive to increase profits, provide seamless customer experiences and increase business efficiency in order to gain a competitive edge. Delivering superior customer care has become a strategic priority for businesses today.
With the advancements in technology, automation continues to be the key business driver across contact centres globally, helping them save unnecessary costs, bring in financial prudence, and make processes more efficient. Automation not only helps rethink customer service delivery, but it also help ensure that they are providing optimal service while utilizing their resources—including their live agents—more efficiently.
Join us for this exclusive roundtable where leaders will discuss the best strategies on how automation can help improve the overall business productivity and customer experience for your contact center.
Key Areas of Focus:
The need for Automation in Contact Centers.
Embracing automation - Delivering new business capabilities and enhancing the value of services
Understand how Automation can be implemented successfully to transform processes.
Preserve the sense of personal touch and quality communications with Automation
Execute client transactions quickly and accurately while reducing hold times.
Understand how Automation can help simplify live agent experience.
Empower your virtual agents with complete data and speedup the response time.
|06:30 PM||Registration and Refreshments|
|07:00 PM||Take your Contact Center to the Next Level
Sr. Representative, Automation Anywhere
|07:45 PM||Open Roundtable Discussion:
This session will have each leader in the room highlighting their thoughts and strategies on how they see Automation benefiting their contact center.
|08:30 PM||Cocktail and Dinner|